FAQ's

What should I do if my passbook is lost?

Report a lost or stolen passbook to your local branch immediately. There is a ten dollar passbook replacement fee for each lost passbook. To avoid this fee you may choose to open a Statement Savings Account and have a statement mailed to you each month.

 

How often should a passbook be updated?
All passbook accounts should be updated at least annually, to prevent the account from becoming inactive. Please visit your local branch to have your passbook account updated.

 

How often do the rates change?
Rates are subject to change at any time at our discretion. Please click on the “Rates” section of our website to obtain a list of current rates.

 

Where can an ATM/Debit card be used? Can I use it in another country?
Your Boiling Springs Savings Bank ATM/Debit card can be used at any ATM bearing the NYCE or CIRRUS logos worldwide. In addition, your Debit MasterCard can be used anywhere in the world that Debit MasterCard is accepted.

 

Do you have safe deposit boxes?
Safe Deposit boxes are available to our customers at the following branch locations:
Clifton – Clifton Commons Shopping Center 102 Kingsland Road Clifton, NJ 07014
Florham Park – 209 Ridgedale Avenue Florham Park, NJ 07932
Glen Rock – 217 Rock Road Glen Rock, NJ 07452
Mahwah – 4 East Ramapo Avenue Mahwah, NJ 07430
Rochelle Park – 250 W. Passaic Street Rochelle Park, NJ 07662

 

Do you open out of state deposit accounts?
Yes, we will open accounts for customers from any state. Our only requirement is the first account must be opened in person at one of our branches. All account owners must present ID.

 

Are you a stock company?
No, we are a mutual savings bank which means that we have no stockholders and are owned by the depositors.

 

What is the grace period on maturing certificates?
Maturing Certificates of Deposit (or Time Deposit accounts) have seven calendar days after the maturity date to change the term or the balance of the account.

 

Is there a 24 hour hotline I can call if my ATM or Debit Card is lost or stolen?
Yes, to report a lost or stolen ATM or Debit card call NYCE at 1-800-472-3272 24 hours a day, seven days a week.

 

How do I activate my ATM or Debit Card? 
Please call 1-800-992-3808 (available 24 hours a day, seven days a week).

 

What is the bank’s ABA/Routing Number?
The ABA/Routing Number of Boiling Springs Savings Bank is 2212 71359

 

Are my deposits at Boiling Springs Savings Bank insured by the FDIC?
Yes, deposit accounts at Boiling Springs Savings Bank are insured by the FDIC. For more details regarding your FDIC Insurance coverage please visit EDIE (Electronic Deposit Insurance Estimator).

 

How do I set up Direct Deposit of my payroll check or Social Security check?
When you open an account with Boiling Springs Savings Bank, you will receive the Bank’s routing and transit number and your account number. If your employer participates in a direct deposit program, just provide this information to the human resources or payroll department at your company. Arranging for Direct Deposit of your Social Security check is just as easy. Call the Social Security Administration at 1-800-772-1213 and provide your Social Security number and account information to establish Direct Deposit right over the phone.

 

Can I get information about my account by phone?
Yes. Account information is available 24 hours a day, seven days a week via our Boiling Springs Savings Bank automated telephone banking system at 1-866-791-1022. You can transfer funds between your accounts, make payments to your Boiling Springs loan accounts, obtain balances and transactions on your accounts. Please visit your local branch to sign up for this free service.

 

How do I notify you of an address change?
You must submit your address change to us in writing. Please be sure to include your new address and your old address and your original signature on your notification.

 

Do you offer coin counting machines?
Yes, Coin Counting Machines are available at our CliftonFlorham ParkGlen RidgeGlen Rock, Hillsdale, Lincoln ParkLyndhurstMahwahMontville, Ridgewood – North MapleRochelle ParkRutherford – Union AveUpper Montclair, and Wyckoff branches. Our Coin Counting Machines is a free service for Boiling Springs Savings Bank customers.